Privacy
Policy

1. Introduction

Rosita Maid is committed to protecting the privacy of our clients, employees, and website visitors. We collect, use, and disclose personal information responsibly and transparently, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) — the same federal privacy framework referenced in the policy you’re viewing .

2. Definitions

Personal Information  

Any information that identifies an individual, including name, address, phone number, email, payment details, service history, and property access instructions.

Collection  

Gathering personal information from clients or authorized third parties.

Consent  

Voluntary agreement to the collection, use, or disclosure of personal information.

3. Accountability

Rosita Maid is responsible for all personal information under our control.

4. Purposes for Collecting Information

We collect personal information for the following purposes:

• To provide cleaning and janitorial services.

• To schedule appointments and communicate with clients.

• To verify identity and service location.

• To process payments and invoices.

• To maintain service records.

• To respond to inquiries, feedback, or complaints.

• To meet legal, insurance, and bonding requirements.

• To ensure safe and efficient service delivery.

5. Consent

We obtain consent before collecting, using, or disclosing personal information.

Consent may be provided:

• In writing.

• Verbally.

• By using our website, booking or email, text or web.

• By using our services.

Clients may withdraw consent at any time with reasonable notice.

6. Limiting Collection

We only collect information necessary for the purposes listed above, consistent with the principle of limiting collection in the reference policy .

7. Limiting Use, Disclosure & Retention

We do not use or disclose personal information for purposes other than those identified unless consent is provided or required by law.

Information may be shared with:

• Payment processors.

• Insurance or bonding providers.

• Legal authorities when required.

We retain information only as long as necessary and securely destroy it afterward, reflecting the retention principles shown in the reference policy .

8. Accuracy

We make reasonable efforts to ensure personal information is accurate and up‑to‑date.

9. Safeguards

We protect personal information through:

• Secure digital storage.

• Restricted access.

• Staff confidentiality training.

• Safe destruction of outdated records.

10. Openness

Information about our privacy practices is available upon request.

Clients may contact us for details about how their information is managed.

11. Access to Personal Information

Upon written request, clients may:

• Access their personal information.

• Request corrections

• Ask how their information has been used or disclosed

12. Challenging Compliance

Clients may challenge our compliance with this policy by contacting Rosita Maid at info@rositamaid.ca.

We will investigate all written complaints and take corrective action when necessary, consistent with the compliance principle in the reference policy .

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